As a believer in providing great customer service from Remote Key Europe, it is interesting to look at the customer service I have personally experienced recently.
Needing a part for my lawn mower, I sent an enquiry to a major garden equipment supplier in the UK. 2 weeks later I have not even received a reply.
I ordered an exhaust part for my ancient Volvo from an eBay supplier in the UK and paid on line. I received a response acknowledging my payment but no information about shipping method or date. Two weeks later, having received no response to emails & phone calls, I registered a dispute with the card company.
A further 2 days later I received the part, 15 days after paying. I never did receive any response from the company.
In contrast, all enquiries to Remote Key Europe are answered the same day, mostly within an hour or two. Orders received are acknowledged on the same basis. A despatch date, usually within 48 hours of the order, is notified to the customer, together with the shipping method, UPS, DHL or post if requested.
Tracking numbers are provided and the customer receives their order, usually within 3 days of despatch. The majority of our EU customers receive their order within 5 days from date of payment. If there is weekend, then it may be 7 days.
Delivery to customers in the USA & Australia takes a day or two longer but is still usually within 10 days from date of payment. Frequently, customers in major cities in USA, Australia & Canada receive their orders in the same time as EU customers.
The many testimonials of thanks that we receive bear out the quality of our service. Here are just two examples: More on the web site: www.remotekey.eu
A customer in Australia with a Land Rover Freelander wrote to us thanking for our service. To travel to the nearest dealer would have involved a Ferry trip and a 600 kilometre drive; total cost in the region of A$500. He paid us less than $200 for a solution that got him back on the road without leaving his house.
Another European customer was deprived of her Rover car which was desperately needed to take her children to school, for 3 weeks waiting for a local diagnosis of the fault. After she contacted us, we asked her to send the immobiliser ECU to us. We repaired it, programmed a new remote and returned it to her within 48 hours of receiving it. She was back on the road the day she received the parts.